To help my IT friends at my job I’m leaving, I’m trying to share things that will help them. Below is a link to my NewsBlur subscriptions. I have A LOT of Mac stuff in here. The NewsBlur system costs $2/month ($3 if you are feeling it is worth it and have spare $). It is extremely worthwhile especially since the demise of Google Reader. There’s also an iPhone and iPad app you can use on the go. The stuff in the Engineering – Mac feeds will help someone do most of what I do.
Users having the freedom to fully use their computers even in an Enterprise. I’ve been thinking long and hard about this topic. Long ago when I began working in corporate IT I was taught that users can’t be trusted. They can’t possibly know what is good for their computer, and we must approve everything they do. We must basically suck all the fun out of the thing they use for perhaps 90% of their day. It used to make sense to me because I was always mostly a Windows guy at work while at home I was mostly a Mac and Linux guy. Where I always would get bent out of shape was when we would take Windows shortcomings and imagine the Macs had the same shortcoming. I’ll explain what I mean. Some of our users need admin rights of their machines. Because Windows, prior to UAC in Vista, was completely unsafe to run as an admin we made folks create a secondary account for admin reasons on their machine. Somehow on the Macs the same rule was in place even though OS X effectively had a better version of UAC before UAC even existed.
Where I work I’m in charge of Desktop Engineering. We have a responsibility for every laptop, desktop, iPad, iPhone, Android, etc… device in the environment at a very high level. We create the base images that go on the computer systems, we package the software that goes out to them. There is a staff of Desktop Support folks who will implement thing my group creates, and they also provide the direct support to the users at the company. Those Desktop Support folks see a wide range of issues. When they don’t know how to fix something they escalate the issue to my group.
Anyone having WGA problems today? Getting “Windows Genuine Advantage, Unable to complete genuine Windows validation.” like mad here. I’m hearing from some folks they are having this at other companies but Microsoft is saying they only have 1 other report.
The other day I started noticing that our SEP clients were saying that install_flash_player.exe was a Trojan Horse. I got a lot of alerts like the below;
At least one security risk found: Risk name: Trojan Horse File path: C:\Documents and Settings\username\My Documents\Downloads\install_flash_player.exe Event time: 2010-01-28 09:35:13 GMT Database insert time: 2010-01-28 15:25:05 GMT User: SYSTEM Computer: XXXXXXXXXX IP Address: 0.0.0.0 Domain: system Server: XXXXXXXXXX Client Group: My Company\XXXX Action taken on risk: Quarantined
Everyone who has ever supported either their mom or a business client knows that it’s hell to try to and visualize what a user has on their screen, and even worse to understand the user’s interpretation of what they see on their screen. At my primary job we use a product called Bomgar which I know and love. That product requires an appliance device and really isn’t a good fit for me running a tiny consulting business. One of the most important features of a remote support solution is the ability to reach a machine that is behind a firewall. Both GoToAssist and LogMeIn fit that requirement, and both also support Mac and Windows which is my other main requirement.
I have been using InstaDMG for a long time to make my Max OS X 10.5 Leopard and 10.6 Snow Leopard images. It always worked without flaw until recently. A technician mentioned to me that /Applications/Mail.app would not launch on my 10.5.8 image. I later also had some issues with the Finder that I just couldn’t figure out. On an email list someone said they saw the same thing on 10.6 with the following error;
You have Mail version 4.0 (1075/1077). It can’t be used on Mac OS X Version 10.6.2 (Build 10C540)