Everyone who has ever supported either their mom or a business client knows that it’s hell to try to and visualize what a user has on their screen, and even worse to understand the user’s interpretation of what they see on their screen. At my primary job we use a product called Bomgar which I know and love. That product requires an appliance device and really isn’t a good fit for me running a tiny consulting business. One of the most important features of a remote support solution is the ability to reach a machine that is behind a firewall. Both GoToAssist and LogMeIn fit that requirement, and both also support Mac and Windows which is my other main requirement.
I have been using InstaDMG for a long time to make my Max OS X 10.5 Leopard and 10.6 Snow Leopard images. It always worked without flaw until recently. A technician mentioned to me that /Applications/Mail.app would not launch on my 10.5.8 image. I later also had some issues with the Finder that I just couldn’t figure out. On an email list someone said they saw the same thing on 10.6 with the following error;
You have Mail version 4.0 (1075/1077). It can’t be used on Mac OS X Version 10.6.2 (Build 10C540)
iomega is launching an interesting new free benefit to buying their external storage called v.Clone. The download site is not available yet, but should be sometime this month. Note that this software requires an iomega hard drive and a PC capable of running Microsoft Windows (including Windows 7, Vista or XP). iomega says that it lets you;
“Capture a complete virtual image of your PC — including the operating system, all applications, your settings, and all your files to your Iomega hard drive. Access the cloned copy and use it seamlessly on another computer*, just as if you’re working from your own PC. When you reconnect, automatically sync your data to your primary PC – everything is always up to date. Iomega v.Clone is a patent-pending cutting-edge technology—only Iomega offers this powerful solution.”
For my consulting business I wanted to build a nice website that was very functional and had a modern look. I’ve never been very artistic so most of my options are Content Management Systems that are popular so creative people have made so many templates that I could make my site look unique without very much effort. Another issue I have had in the past is that I would build a site using various open source products, but none of them would talk to one another. So I might have a calendar on a site that has one set of usernames and then a forum that has another set. It can be pretty frustrating to integrate sometimes.
In the process of making a consulting business there are many things to think about. As I find solutions to my problems I will post them here to help others. My biggest issue is about how I am going to track all my information to show how much I have spent or earned? This is critical for tax season when my accountant gets angry with me because I have no documentation about anything. I already have experience with providing technical help to people so the ability to track finances moved to the top of my list of problems to solve to build this business.
If you have an HP Mini 1101 and try loading Ubuntu Netbook Remix and are sad your audio doesn’t work because it uses ALSA 1.0.18 then just follow these easy steps in this article to move to 1.0.20 and bam… sound… listening to Last.fm right now.
So when I say to friends not to use LimeWire or any of that junk this article is an example of what can happen to you if you use it and get caught, and you will get caught;
[ An update to this: They don’t make it very obvious but you need a license for Enterprise use of this product. So much for leveraging this at work. I’ll have to pull back on my installs and figure out about purchasing it for some. I hope this note helps some folks to make sure they have a proper license.]
In the battle against malware at work I have finally decided to use Spybot. For years everyone has always used it to clean up a machine after someone complained about a problem, but I thought maybe I could use it proactively, and hopefully silently. I did a lot of Googling but it is so very hard to find all the information in one place so I thought I’d share the commands I use to install and update Spybot.
So I use InstaDMG to build my Mac OS X images for work. I got reports of Java being broken in my latest image. On looking at the problem the machines were at Java 1.5.0_13 when they should have been at 1.5.0_16. Reinstalling Java Update 2 and Java Update 3 didn’t bring the machines to 1.5.0_16 like it should have. Also the Java apps in /Applications/Utilities/ are broken.